Making a complaint / Give us your feedback

We want you to have a great experience of our service

We want you to have a great experience of our service: not only for you to get the results you want, but for you to enjoy your time with us.

The best way for us to do that is to listen to your views so that we can constantly improve.

Making a Complaint

If you are unhappy with something about the service you have received, the first stage is to talk to your worker and give them the chance to put it right. If you don’t feel comfortable doing that, or you have tried but you didn’t get the response you needed, you can contact our Chair who is the person with overall responsibility for investigating complaints.

You can log a complaint by phone, email or by post and our Chair will get back to you to take the full details and start to investigate your complaint. This is usually within 7 days. We hope to have an outcome for you within one month.

If you are still unhappy with the outcome, we can provide you with contact details of external organisations who can take your complaint forward.

All complaint information will be handled sensitively, telling only those who need to know and following all relevant data protection requirements.

Giving Feedback

Sometimes, you might not want to make a formal complaint, but you may have seen something that you think could be done better, or you want to tell us what we have done well. Then please do!

You can give us your feedback at anytime and there are a number of ways you can do this:

By completing a short questionnaire https://www.surveymonkey.co.uk/r/Z9MBJND

By sending in comments and compliments to the postal address or email info@workingforhealth.co.uk

By joining our service improvement group

Whatever, method you use, we’d like to hear from you.

Contact details for complaints, compliments and feedback:

The Chair, Working for Health CIC
The Enterprise Centre,
Cottingham Road,
Kingston upon Hull,
HU6 7RX

email: info@workingforhealth.co.uk
Telephone: 01482 464921

Call us (we’re open 9am - 5pm weekdays)

01482 464921

hello@workingforhealth.co.uk

We provide information and support to anyone with a mental health problem, their carers, families and friends.