Making a complaint / Give us your feedback
We want you to have a great experience of our service and through feedback, the video below shows how we’ve listened.
How we have listened
We want you to have a great experience of our service: not only for you to get the results you want, but for you to enjoy your time with us.
The best way for us to do that is to listen to your views so that we can constantly improve.
Making a Complaint
If you are unhappy with something about the service you have received, the first stage is to talk to your worker and give them the chance to put it right. If you don’t feel comfortable doing that, or you have tried but you didn’t get the response you needed, you can contact our Chair who is the person with overall responsibility for investigating complaints.
You can log a complaint by phone, email or by post and our Chair will get back to you to take the full details and start to investigate your complaint. This is usually within 7 days. We hope to have an outcome for you within one month.
If you are still unhappy with the outcome, we can provide you with contact details of external organisations who can take your complaint forward.
All complaint information will be handled sensitively, telling only those who need to know and following all relevant data protection requirements.
Sometimes, you might not want to make a formal complaint, but you may have seen something that you think could be done better, or you want to tell us what we have done well. Then please do!
You can give us your feedback at anytime and there are a number of ways you can do this:
By completing a short questionnaire here
By sending in comments and compliments to the postal address or email firstname.lastname@example.org
By joining our service improvement group
Whatever, method you use, we’d like to hear from you.
Contact details for complaints, compliments and feedback:
The Chair, Working for Health CIC
The Railway Station